How will I benefit from ordering ZT Care?
With Cincinnati Bell ZT Care, you have peace of mind in knowing that your computer equipment is covered against normal wear and tear and power surge. Back to top.
Is it mandatory that I register my computer equipment?
Yes, it is mandatory that you register your desktop or laptop computer via Cincinnati Bell ZT Care/Digital Lifeline (DLL), so that we know how to best repair your equipment. Back to top.
When does the plan become effective?
With Cincinnati Bell ZT Care, you are automatically eligible for on-line & telephone troubleshooting. Your computer must be registered for 30 days and all equipment must be in good working condition when registered in order to be eligible for a claim. Back to top.
What does ZT Care cover?
ZT Care covers one registered desktop or laptop computer, one keyboard, one mouse and one set of speakers. Items covered are to be owned and used at the subscriber's residence or business and must be the same billing name at the same residence or business address. Back to top.
Will my desktop or laptop be covered in the event of a power surge?
Absolutely - Cincinnati Bell ZT Care is unique in that power surges are covered. No manufacturer's warranty will protect you against power surges. We do! Back to top.
If I purchase new equipment or upgrade my existing equipment, will it be covered?
If you upgrade to a new computer, you will be able to transfer the Cincinnati Bell ZT Care Plan to this new unit. Simply contact Cincinnati Bell ZT Care at 1.866.410.6346. Back to top.
If I update a component of my PC system, will it be covered?
If you update a component of your computer system, we will be notified the next time you initiate the DLL icon on your desktop. Quickly initiate this application so that our records capture your updated system components. Back to top.